Training Services
Training your trainers
Productivity results from good training. Typically the training process involves analysis, generating options, making reality checks, design and preparation, delivery and application, and assessment. We focus on individual elements as well as the whole training process, and work with your management and in-house trainers, staff as trainers, or independent training providers.
Customer Service Training
You add value to your organisation with staff who are well presented, at ease with a diverse workplace, well versed in the product, and who communicate effectively with customers and suppliers. We will help to identify your customer service needs and develop strategies for training.
Problem Solving Training
We enable people to identify the problem, gather information, progress toward a desired outcome and find ways to reach a solution. Our approach to solving problems adapts to everyday practice and is translatable into future situations.
First-line Management Training
As a first-line manager you get the work done through your team. We can work with supervisors and team leaders to help them develop the skills required - from delegation to giving feedback, developing motivation in your staff.
Communication Skills Training
If communication is defined as the meaning that is conveyed between people, then it can be broken down into three components - the sending of information, the receiving of information and the mechanisms by which this is carried out. We can help ensure your intended meaning is received accurately and gets you the results you desire.
